Frequently Asked Questions - Customer Experience
What will my customer need in order to receive and redeem these individualized offers?
Customers need only their credit card, loyalty card or mobile phone. There is no coupon clipping or carrying required for redemption.
How does this help build customer loyalty?
Customers appreciate being treated as individuals with special offers and promotions that are meaningful specifically to them, not necessarily the masses. eMotivate enables retailers to individualize their promotions to hit the hot-buttons of their individual customers.
How do my customers find out about their special offers?
The flexible capabilities of eMotivate enable you to communicate special offers on your customer’s receipt, at the register, via email or text message. In addition, eMotivate can alert your customers by email or text of when unredeemed offers are about to expire.
Will this slow down the speed of check-out at the register?
No, it will actually speed it up! Not only do customers receive real time offers, they also "get rid of the paper". No more paper coupons to try to find, clip, and remember to bring when they shop. All offers, even those you would normally distribute via direct mail or newspapers can be distributed electronically and reminders can be sent to the customer via e-mail, text, or both. No paper coupon collection at POS required.
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